Customer Marketing: What We Can Learn from Actors

What Actors Can Teach us About Customer Marketing

Image via Garrison Everest

When Actors land a role to play, they need to memorize their lines but for their delivery to be believable, they need to become the character. Actors become the character they play by doing research. This research is conducted by: reading books/watching videos about the life of the character, conducting interviews with the real life person if they are alive and/or meeting with people who knew them.

From this research, actors can identify the strengths, weaknesses, challenges and pain points in this persons life; all of which can help them successfully become this person.

How this Research is applied to Customer Marketing 

Successful Marketers have to conduct similar research to identify their target customer. For Marketing to be successful, businesses must understand their target market; analyzing their ideal customer similar to what Actor need to do.

To analyze this ideal customer, businesses need to do research to understand the life of their ideal customer. The result of this research is known as a Buyer Persona. According to research conducted by MarkteingSherpa: Marketers generated 171 % more revenue as result of using buyer personas.

According to research by the Buyer Persona Institute in 2016:

1.27% of businesses have no buyer persona

2. 44% of businesses have a buyer persona

3. interest in having buyer personas is growing as 29%  of businesses surveyed said will have them in the next year.

Creating a Buyer Persona

A buyer persona is a guide to understanding the needs, challenges and pain points of customers.

Questions to ask

What are these customer’s habits?

What concerns, needs and challenges do they have?

What actions are customers taking to address their needs and challenges?

Why do customers need to take these actions?

This question may be applied to multiple action steps described in Hooked by Nir Eyal as the 5 Whys.

What makes them want to buy?

Where do they look for information?

What type of content and medium do they use access the information?

What days and times are they most likely to look for information and consume content?

It is important to note that businesses with multiple products and more than one target market will need to create buyer personas for each ideal customer.

image via Content Marketing Institute /Bigstock

Where to obtain information on the Ideal Customer

1. Interview current customers and prospects.

2. Send out targeted surveys via email, direct mail and on Social Networks. Offer incentives such as gift cards and discounts to encourage people to provide the information needed.

3. Read biography and history books about your ideal customer.

4. Study the news.

5. Study existing research conducted by Market Research firms.

Building buyer personas will result in:

1. Creating and implementing  better and more targeted product messaging and communication

2. Getting the product in front of customers who truly will benefit from its use

This is how to create a Buyer Persona.

How are you using your buyer personas? Comment below.

Article sources & images

Garrison Everest

Content Marketing Institute 

MarketingSherpa.com/intecnic.com

Related article

Inbound 101

About the Author

Dan is passionate about using Marketing to help businesses drive sales. Hubspot Certified in Inbound Marketing, Dan has worked on various marketing assignments including a Start Up, Political Campaign & a Digital Marketing Conference.

Prior to teaching, Dan served customers as an Outside Sales & Marketing Rep in NYC. In this role, he taught & trained Dentists on the company’s products & services using a consultative selling approach combined with direct marketing. He also supported the company’s marketing efforts at industry trade shows.

He writes & publishes a business blog on the topics of Sales, Marketing & Social Media entitled Sales, Marketing & Social Media Today; which has grown to over 13,000 followers on LinkedIn & over 8,000 on WordPress.

Dan is seeking a full time marketing role in Direct, Inbound, Digital, Content & Social Media Marketing. If your company is hiring for roles in these areas, contact him directly via a free LinkedIn Message or email him at Dan@DanGalante.com to set up interviews.

 

AAEAAQAAAAAAAATWAAAAJDg3MWM4YWM0LWMyMWYtNDQwOC04OGU0LTg0NDVhYWQ3MzE1Mw

How Tech is Disrupting Marketing

disrupt image via bizdom.com

The goal of marketing is to help drive products sales. However, we cannot blindly follow the model of marketing & advertising of the 1960’s. Today, consumers have more access to more information than ever before. As a result, Marketers and brands do not control the conversation like they once did. Hitting consumers with ads through television and print and even online does not have the power that they once did. Consumers are being bombarded with messages like never before. As a result, their attention span is being diminished; meaning that unless your message is highly engaging and valuable to the needs of the consumer; it is likely to be ignored.

Traditional marketing is being disrupted by technology. The technology comes in the form of the internet, mobile, social media channels, publishing platforms, audio books and video on demand. All of these channels have the effect of giving consumers instant access to information. As a result, consumers are looking to brands not to sell their products through traditional marketing and advertising but to provide answers to their questions. In other words, brands have to provide a value message and earn consumer trust to get them to buy.

This marketing disruption is known as information marketing through content or simply content marketing. As a result, Marketers and brands have to become the educators or teachers of consumers. To become the educators of consumers brands have to become the industry resource  to consumers; showing how their products can solve problems and improve the lives of consumers.

Brands can do this by using an information marketing strategy. This can be done through creating custom digital and print properties that answer questions in that consumers have. Information marketing or content marketing  has to provide answers to consumers and should not be a flat out sales pitch.

During my time in Outside Sales in the dental industry, I didn’t sell dental products, I educated and taught my customers about the products I sold along with those of my competitors. In other words, I served as an industry resource to my customers, helping them buy my products that would be a fit. If my products were not be a good fit, I would not force the sales; I would suggest other products. This is what helped me keep my credibility; allowing me to earn future business.  As a classroom Teacher, I used the same strategy, when students had questions and when parents would ask me about what resources could help their children learn better.

As I make the transition, into digital and content marketing I provide consumers with information through content creation and advice.

Today, brands and marketers need to serve as industry resources for their consumers, educating them on what products would be best for them. This can be achieved through information marketing through content or content marketing. As you can see, marketing is being disrupted by technology into information marketing or content marketing. For brands to keep up their product sales, they will need to rise to the occasion and meet the needs of today’s consumer.

How has technology disrupted your Marketing strategy?

Want to learn more about the rise of Content Marketing? View this documentary from The Content Marketing Institute.

About the Author

Dan is passionate about using Marketing to help businesses drive sales. He has worked on various marketing assignments that include a Start Up,Political Campaign & a Digital Marketing Conference.

Prior to Teaching, Dan served customers as an Outside Sales & Marketing Representative in the Dental industry. In this role, he taught and trained Dentists on the  company’s products and services using a consultative selling approach. He also supported the company’s marketing efforts at industry trade shows & in the field through lead generation of Digital Technology along with large Dental Equipment.

He writes and publishes a business blog on the topics of Sales, Marketing & Social Media entitled Sales, Marketing & Social Media Today.

Dan is seeking a full time marketing role in New York City. He is interested in roles in Direct, Digital, Content & Social Media Marketing. If your company is hiring for roles in these areas, contact him directly via a free LinkedIn Message or email him at Dan@DanGalante.com to set up interviews.

%d bloggers like this: