How to Deal with Difficult Customers

Originally posted on Sales, Marketing & Social Media Today:
In sales, we all have to deal with difficult customers. Today, I am going discuss how to deal with difficult customers. In a previous post, I discussed how to get customers to pay on time. Before I can discuss how to handle difficult customers, the situation…

10 Things a Sales Leader Needs to Do or Have to Be Successful

Originally posted on Sales, Marketing & Social Media Today:
Deciding to go into sales management is a very big step for a sales person. Recently, I received an offer to serve as a sales trainer or de-facto sales manager; based on my time in field sales and my blog. What are a VP of Sales, Sales Director…

Four Basic Things Every Person in Sales Needs to Do to Be Successful

Originally posted on Sales, Marketing & Social Media Today:
Selling is a very detailed process. There are four basic things that every person in Sales needs to do to be successful. These four things are: belief in your products and services, knowing how to prospect/knowing your target market, knowing how to engage prospects and customers with…

How to Handle the Objection: “call me after the holidays”

Originally posted on Sales, Marketing & Social Media Today:
The holiday season is upon us. Everyone is in holiday shopping mode from Black Friday, Cyber Monday and many other things. Also, everyone is thinking about going to parties. So the last thing on your customers and prospects mind is to make a year-end purchase; unless…