Why you Should Reward your Customer’s for Providing Referrals and Testimonials

The easiest way to make sales is to earn referrals and testimonials from your customer’s.  Customers are usually delighted to provide referrals and testimonials for companies and products that work. That being said, you need to show your appreciation to your customer’s who put their name and reputation on the line for you.  If you want your customer’s to keep doing this for you, make sure you show your appreciation. How you show this appreciation could take many forms. You could bring them baked goods or take them out to dinner. Taking them to a sporting event or concert of their choice is a great way to build your relationship. Remember to do a good job for your new customer!

Another thing you could do is to show appreciation is to provide customers a coupon for 15 percent off any item that you sell once their referral has been converted to a sale. I would also provide a thank you note with the coupon. Also, I would develop a point and reward system that encourages your customers to provide you with more referrals. Credit card companies use a rewards and points system when customers make purchases. This can be a model you can copy and implement; depending on your budget. Gift-cards can also be an option.

Remember, word of mouth marketing is a great tool to earn new business. Taking the time to say thank you is well worth the time and effort. Your customer’s have more weight with your prospects than you do! Let your customers help you earn new business. Your existing customer’s are one best sources of new business.

This is why you should reward your customer’s for providing referrals and testimonials.

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How to Get Your Letters Opened

Today we receive a lot of mail. Most of the time, a majority of the mail that I receive is a solicitation and/or junk mail. People are very busy; as a result they will skim their mail very quickly. They have to think that your message is compelling and relevant to them within the first 30 seconds. Otherwise, your mail will get tossed in the trash.

To make sure you get your mailing opened, you have to make sure that you are directing your message to the decision maker. The decision maker will be different depending on your product.  It is important that your recipient see’s your message as valuable. In your mailing, I would ask catching questions in terms of the person you are trying to market to. For example, I would ask questions such as: Are you happy with your company’s current sales and marketing results?, Are you satisfied with your company’s standing in the marketplace?, Do you want to know how you can produce more?, If you lost ______ what would you do?, Do you have a backup plan in place if this happens?  The insurance industry does this when they want to sell insurance policies. You have to customize the message for your product or service. This message will get the decision maker thinking because everyone wants to produce more. In other words, you need a message that drives people to act.

Another thing that you could do is to offer a free trial of your work. You could also offer a discount to new customers.  For example, you could offer a free consultation. Also, if you are sending the mailing to existing customers, I would offer them rewards for referrals. Make sure to provide a direct response card with paid postage for them to mail back.

Besides the copy and content of the message, it is important to make your mailing visually appealing to your prospect. The copy should be clean, neat and easy to read. Use colors and images that are visually appealing in your message. Make sure that prospects are aware of your presence on social media sites by including badges with link addresses.

Make sure that your business address, phone number and website are included in each piece of the mailing. This is a good precaution to take in case any piece of your mailing gets lost.

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This is how to get your letters opened.