Sales, Marketing & Social Media Today
Previously, I discussed about how to develop and market a product. In this post, I am going to discuss how you can build a brand for tomorrow. While attending the Pivot Conference in New York City, I learned that whether you are a start-up company or a large fortune 500, it imperative that you react and anticipate changes in your customers’ needs. For a brand to be successful today and in the future it has to be customer focused. In the past, brands would create content that consumers had to like. Today brands are co-created through shared experience with the consumers. This co-branding effort is happening on social networking sites like Twitter, Facebook and YouTube. Customers are sharing their experiences with the use of different products. They are liking their products on Facebook, sharing their thoughts on Twitter and posting YouTube videos. Brands such as Coke and Pepsi are great…
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This is an interesting article Dan. In the article you mentioned to respond to a negative review. Do you recommend responding to positive reviews?
Thank you Melanie. You should always respond to positive reviews and thank the customer.